At Embracing Wellness, we understand that unforeseen circumstances may arise, leading to the need for appointment changes. To ensure a smooth process for both our clients and practitioners, we have established the following policy:

1. Cancellation Policy: Clients are kindly requested to provide at least 24 hours’ notice for appointment cancellations. Cancellations made within 24 hours of the scheduled appointment will be subject to a fee of 50% of the amount paid for the appointment. In case of emergencies, exceptions may be considered. Please contact our support team for assistance.
2. Rescheduling Policy: Clients may request to reschedule appointments up to 24 hours before the original appointment time. Requests to reschedule made within 24 hours of the scheduled appointment may be accommodated based on practitioner availability.
3. How to Cancel or Reschedule: Clients can cancel or reschedule appointments through our online platform or by contacting our support team directly. Ensure you receive a confirmation of the cancellation or rescheduling for your records.
4. No-Show Policy: Failure to attend a scheduled appointment without prior notice may will forfeit full amount paid for the appointment. Habitual no-shows may affect eligibility for future appointments.
5. Refunds: Fees associated with cancellations and no-shows are non-refundable.
6. Exceptions: Exceptions to this policy may be granted in exceptional circumstances. Please reach out to our support team to discuss your situation.

By scheduling an appointment with Embracing Wellness, you acknowledge and agree to comply with the terms of this cancellation and rescheduling policy.

Thank you for your understanding and cooperation.

Embracing Wellness Team